Why You Should Consider Building a Viber Chatbot for Your Brand

published on 07 January 2023

Why You Should Consider Building a Viber Chatbot for Your Brand

If you’re looking for a new way to engage with your customers and provide excellent customer service, building a Viber chatbot might be the solution you’ve been searching for. Viber is a popular messaging app that allows users to send messages, make calls, and share media with one another. With over one billion registered users, it’s no surprise that many businesses are now using Viber to reach out to their audience.

There are many benefits to building a Viber chatbot for your brand. Here are just a few:

  1. 24/7 availability: One of the biggest benefits of using a chatbot is that it’s available to your customers 24/7. This means that even when you’re not available to answer customer questions or concerns, your chatbot can provide them with the information they need. This can be especially helpful if you have a global audience, as it allows customers in different time zones to get the assistance they need whenever they need it.
  2. Personalized communication: With a chatbot, you can provide personalized communication to your customers. This means that you can greet them by name and provide them with customized information based on their previous interactions with your brand. This level of personalization can help to create a more positive customer experience and can even increase customer loyalty.
  3. Efficient communication: Chatbots can handle multiple conversations at once, making them an efficient way to communicate with your customers. This can be especially useful if you have a large customer base and may not have the resources to hire additional customer service representatives to handle all of the inquiries. With a chatbot, you can handle more customer interactions in less time, allowing you to provide a higher level of service to your customers.
  4. Cost-effective: Building a chatbot can be a cost-effective solution for your business. Chatbots can handle a high volume of customer interactions, which means that you can save money on hiring additional customer service representatives. Additionally, chatbots can be easily scaled up or down as needed, allowing you to adjust your customer service resources based on the needs of your business.

In addition to these customer service benefits, building a Viber chatbot also has the potential to enhance your marketing efforts. Here are a few ways that a Viber chatbot can help your brand stand out:

  • Quizzes and polls: A Viber chatbot can be used to create quizzes and polls that engage and entertain your audience. This can be a great way to gather customer feedback or simply to provide a fun experience for your followers.
  • Contests and giveaways: Viber chatbots can also be used to run contests and giveaways, which can be a great way to increase brand awareness and attract new followers.
  • New product launches and announcements: You can use your Viber chatbot to make announcements about new products or services, which can help to generate excitement and interest among your audience.

Overall, building a Viber chatbot can be a great way to improve your customer service, increase customer loyalty, and enhance your marketing efforts. If you’re looking for a new way to engage with your customers, consider building a Viber chatbot for your brand.

Get a quote to build your Viber chatbot and learn more.