Viber Chatbot Best Practices: Boost Your Business with Engaging Conversations

published on 10 April 2023


In today's competitive business landscape, Viber chatbots have become increasingly popular, providing brands with an innovative way to engage with customers and streamline communication. To fully capitalize on the benefits of Viber chatbots, it's crucial to implement best practices that maximize engagement and deliver results. In this comprehensive guide, we'll explore various tips for creating a successful Viber chatbot, including leveraging Chat Leap's built-in features and embracing Viber's rich UI elements.

The first Chat Leap bot on Viber from 2017. Chat Leap has since launched thousands of chatbots on Viber - reaching over 200 million users. The lessons below are from years of experience.
The first Chat Leap bot on Viber from 2017. Chat Leap has since launched thousands of chatbots on Viber - reaching over 200 million users. The lessons below are from years of experience.

1. Provide Navigation, Not Just Text 

A well-designed Viber chatbot should offer users a seamless, user-friendly experience. Creating a simple and intuitive menu structure is key to facilitating smooth interactions between your chatbot and users.

A. Importance of User-Friendly Navigation

  • Guide users to the information they need quickly and efficiently
  • Reduce frustration and increase satisfaction
  • Encourage users to explore and interact with your chatbot

B. Creating a Simple and Intuitive Menu Structure

  • Identify the most common user queries
  • Limit the number of menu options
  • Use clear and concise labels for each menu item

C. Implementing Quick Replies

  • Offer users a set of pre-defined responses
  • Tailor quick replies to the context of the conversation
  • Update quick replies based on user behavior and feedback

2. Embrace Viber's Rich UI Elements 

To elevate user experience, Viber chatbots should incorporate rich UI elements, such as custom keyboards and carousels.

A. Custom Keyboards

  • Guide users through specific processes or workflows
  • Simplify complex actions
  • Collect user data in a structured format

B. Carousels

  • Visually appealing way to present multiple items
  • Encourage user interaction and exploration
  • Increase conversion rates

3. Boost Engagement with Chat Leap's Built-in Features

Chat Leap offers a range of built-in features that can help enhance your Viber chatbot's engagement levels, such as quizzes and polls.

A. Quizzes

  • Engage users in a fun and interactive way
  • Reinforce key messages and information
  • Collect data on user knowledge and preferences
  • See great examples from Viber's Quiz campaigns (that use Chat Leap)

B. Polls

  • Identify user preferences and pain points
  • Collect actionable feedback for improvements
  • Encourage user participation and build brand loyalty

4. Master Push Notifications and Custom Scheduling Push notifications

keep users engaged, while custom scheduling ensures messages are sent at the right time for maximum impact.

A. Push Notifications

  • Keep users informed and engaged
  • Craft compelling and timely push messages
  • Test and optimize for better results

B. Custom Scheduling

  • Timing matters in chatbot communication
  • Set up custom scheduling for better results
  • Analyze user behavior to determine the best times, or use the Chat Leap AI scheduling, that customized send time for each individual user.

5. Incentivize Users to Share Content

Encourage users to share your chatbot's content with their network - in Viber, and their social channels, increasing your reach and brand awareness.

A. Offer Rewards and Incentives

  • Exclusive discounts, promotions, or giveaways
  • Points or loyalty program rewards
  • Personalized content or experiences

B. Make Sharing Easy and Appealing

  • Include social sharing buttons
  • Craft shareable content (quotes, images, videos)
  • Encourage user-generated content (UGC)

6. Monitor, Analyze, and Optimize Your Viber Chatbot

Track performance metrics, analyze user behavior, and continuously optimize your chatbot for better results.

A. Tracking Key Performance Metrics

  • Monitor user engagement, retention, and conversion
  • Identify trends and patterns
  • Set goals and measure progress

B. Analyzing User Behavior and Feedback

  • Collect qualitative and quantitative data
  • Identify areas for improvement
  • Iterate and refine your chatbot

C. Implementing Changes and Optimization

  • Test new features and improvements
  • Monitor the impact of changes on performance metrics
  • Continuously refine your chatbot based on data and user feedback


By implementing these Viber chatbot best practices, you can maximize engagement, deliver an outstanding user experience, and drive better results for your business. From providing intuitive navigation to leveraging Chat Leap's built-in features and optimizing your chatbot's performance, these strategies will help you create a Viber chatbot that truly stands out. We invite you to explore Chat Leap's platform and features to create your own Viber chatbot and boost your business's digital presence.

Next Step,

Go ahead and try Chat Leap yourself, or Request a Quote for your projects

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